Parent Relationship Manager

Job Title

Parent Relationship Manager

Location ; Hyderabad

Reports to

Head of Admissions / School Director / Principal

Employment Type

Full-Time

Job Purpose

The Parent Relationship Manager (PRM) plays a critical role in building and maintaining strong, positive relationships between the school and its parent community. The PRM serves as a bridge between parents and the school’s leadership, academic, and administrative teams, ensuring effective communication, engagement, and satisfaction throughout the parent journey.

Key Responsibilities

1. Parent Engagement & Relationship Building

• Act as the primary point of contact for current and prospective parents regarding non-academic matters.
• Build long-term, trust-based relationships with parents through regular communication and meetings.
• Understand and anticipate parent concerns, needs, and expectations, and ensure they are addressed promptly and appropriately.

1. Communication

• Facilitate clear and consistent communication between parents and the school via newsletters, meetings, events, and digital platforms.
• Coordinate and manage parent feedback channels (surveys, suggestion boxes, etc.) and ensure follow-up actions.
• Communicate school policies, updates, and key messages in a professional and parent-friendly manner.

1. Admissions Support

• Support the Admissions and Marketing teams by participating in school tours, open houses, and orientation events.
• Assist in onboarding new families, ensuring a smooth transition into the school community.

1. Event Coordination

• Plan and execute parent-related events such as parent-teacher meetings, coffee mornings, workshops, and school celebrations.
• Encourage parent participation in school events and volunteer opportunities.

1. Conflict Resolution

• Handle parent concerns or complaints with sensitivity and discretion, escalating issues to the relevant departments when necessary.
• Act as a mediator in challenging situations to maintain positive relationships.

1. Data & Reporting

• Maintain accurate records of parent interactions and feedback.
• Prepare periodic reports for school leadership on parent satisfaction and engagement trends.

Key Qualifications & Skills

• Bachelor’s degree in Communications, Education, Public Relations, or related field.
• Minimum 3–5 years of experience in customer service, client relations, or school administration.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong interpersonal and cultural sensitivity skills; able to relate well to diverse parent communities.
• Conflict resolution and problem-solving abilities.
• Professional, approachable, and empathetic demeanor.
• Experience working in an international or multicultural school environment is preferred.
• Proficiency in MS Office and CRM or parent communication platforms (e.g., SchoolBuddy, Toddle, iSAMS, EduPage).

Working Conditions

• May require occasional evening or weekend availability for school events.
• On-campus role with regular interaction with parents, students, and school staff.