Field Service Technician

The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer facing Service Desk. Customers will first contact the Service Desk who will work incidents created for customer related issues, and when needed dispatch and remotely support the FST on equipment repair. Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work). Some parts will be stored at a local warehouse or in vehicle as we are able, to allow for quick repairs when able. If needed, the Service Desk will configure/ship...