Director of Operations

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Overview

As Director of Operations for D iptyque Americas (USA, Canada and LATAM) , you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams , as well as 3PL and Global Operations team s . You will be accountable for the key l ogistics KPI ’s as well as the f inancial l ogistic s budget.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration.

The Director of Operations will seek c onstant optimization an d will foster collaboration with all stakeholder s .

This position is based in our NYC office reporting to CFO/COO.

Missions and responsibilities-

Demand and Supply Planning

• Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning
• Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Re tail , Retaillers, Travel Retail and Distributors ) , animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy
• Supervise purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint .
• Monitor Americas Stock (in warehouse and stores)
• Develop and maintain seamless relationships with HQ teams.
• Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes.
• Identify demand forecast risks and develop effective mitigation plans.
• Assist in developing annual budgets and cost-effectiveness initiatives.

Logistics ( T ransport and W arehouse)

• Design logistics blueprint to support ambitious brand growth and drive efficiency ( identify and assess the best 3PL partners, transport partners, etc.)
• Work closely with local partners and the Global L ogistic s team to optimize costs for inbound and outbound flows
• Lead and m anage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains
• Manage and monitor annual Logistic B udget , R eforecast and C losing.
• Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives , in collaboration with Diptyque teams, customers and suppliers.

Systems and reports

• Continue to improve the IT solutions to support the business and improve process efficiencies.
• Optimize Business Intelligence and reporting solutions to support decision-making

Team management and development

• Manage , D evelop , Empower and Retai n a team of 3 directs and 6 in total.
• Adapt way s of working to support Diptyque growth and ambitions

Key Success factors

• Develop stra tegic vision while remaining hand on
• Business driven, self-starter and proactive
• S olution driven mindset
• Ability to drive change management

The successful candidate will

• Deep and proven experience ( 10+ years) working in businesses requiring an exceptionally high level of business and financial acumen. Understand ing of the drivers for cost control and inventory management.
• Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals
• A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency
• Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations
• Experience scaling up supply chain operations on a local level
• Experience in working with international environment
• Passion for finding and implementing sustainable supply chain solutions

• Salary Range: $190,000 - $220,000
• Bonus: 20%
• Diptyque is committed to diversity in all its forms and considers each application carefully.