Part-Time Customer Service Representative (One Year Contract) – 2 Vacancies

REPORTS TO

Manager, Recreation and Facilities Business Services

LOCATION

Various Locations

Minimum Qualifications

Post-secondary school education or equivalent combination of education and experience

Minimum one to two years of customer service/office administration related experience

Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet, and Publisher

Experience working with a Recreation Software System

Experience with cash handling and point of sale system

Proven ability to maintain confidentiality

Proven exceptional customer service skills, both written and verbal

Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction

Ability to work in a fast-paced team environment with a high degree of professionalism while, at times, working under pressure and dealing with difficult situations pertaining to customer service

Knowledge of sports, preferably ice and field sports (hockey, ball, soccer, figure skating, etc.)

Ability to work flexible hours, which will include day, evening, weekend and short notice call in shifts with most hours being evening and weekend shifts

Current Standard First Aid, CPR, AED certification (or ability to complete within a year of hiring date)

Acceptable Police Records Check

Assets

• Experience working in a municipal recreation setting
• Experience with facility booking processes
• Experience with ActiveNet recreation software system

Duties

Serving as the primary point of contact for the Brant Sports Complex and the Community Services Department by answering telephones and responding to general public and user group inquiries

Provide excellent in-person, over the phone, and online customer service at the Community Services Customer Service Desks – Brant Sports Complex, Paris Community Pool and Syl Apps Community Centre

Posting schedules on the in-house electronic room schedule system

Processing program registrations, facility booking requests, permits, and related documents

Processing of memberships and dog licenses

Administrative functions such as cash handling, bank deposits, filing, and preparing documents including marketing materials

Monitoring of the general public

Light housekeeping duties in office area

Other duties as assigned

Hourly Rate Range

• $31.49 -
• $36.84 (Job Grade 2)

Hours of Work

0 – 24 hours per week. Shifts vary, with focus on evening and weekend shifts. Generally, evenings (4:00 p.m. to 10:00 p.m.), weekends (various shifts between 7:00 a.m. to 10:00 p.m.) and daytime hours (Monday to Friday various shifts between 8:30 am and 4:30 pm)

The application deadline is 9:00am on Monday August 10, 2026.

Date of Posting: Friday July 31, 2026

The County of Brant is committed to accessible recruitment practices. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.

We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.