Customer Service Administrator (1 Year Term)

Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. With facilities in North America, Europe, Asia, Africa and Australia, StandardAero is one of the largest independent aviation service providers in the world providing maintenance, repair and overhaul (“MRO”) services to commercial, business and military aviation markets. What you'll do Prepare and review reports for Customer Service Managers Prepare detailed cost estimates, invoices and sales orders Review information on estimates and invoices with Customer Service Managers Provide assistance and support to Manager, Customer Services and Customer Service Complete costing, cost transfers, and miscellaneous cost entries Coordinate information with engine shop when necessary Coordinate with other shops to request shop visits for warranty & calculate applicable pro-rata credits on estimates and invoices Prepare warranty claim sheets and submission of claims to P&WC through SAP system, and liaison with P&WC rep on an ongoing basis Forward necessary entries to the accounting department Answer incoming calls and provide front line support Perform all other duties as required to ensure departmental efficiencies Monitor warranty payments from P&WC Model behaviors consistent with good quality, health and safety, and environmental management practices. Required Qualifications High school diploma (Grade 12) and a minimum of 2 years of experience in warranty administration, customer service, accounting, finance, sales support, or a related administrative role Minimum 2 years of experience using Microsoft Office applications, including intermediate to advanced Excel skills Minimum 1 year of experience working with ERP systems, databases, or similar business applications Experience reviewing and maintaining detailed records and documentation with a high degree of accuracy Strong organizational, analytical, and communication skills with the ability to manage multiple priorities Preferred Qualifications Post-secondary education in Business Administration, Accounting, Finance or a related field Experience with warranty claims, cost recovery, financial reconciliations, or customer programs Experience in aerospace, aviation, MRO, manufacturing, or another regulated industry Experience using reporting and analytics tools such as Power BI or Access Strong problem-solving skills with a focus on process improvement and customer service Benefits that make life better: Comprehensive Health and Dental Care Company Pension with 100% match up to 5% vested Paid Time Off starting on day one Bonus opportunities based on performance Short-term & Long-term Disability coverage Life & AD&D Insurance Learning & Training opportunities #CES #LI-MC1