Seasonal Curbside Ambassador

Concord Parking is seeking customer-focused Seasonal Curbside Ambassadors to support curbside operations at Vancouver International Airport. This is a highly active, customer-facing role where you will help manage traffic flow, assist passengers, and ensure a smooth and safe airport experience.

This is a temporary opportunity with potential for permanent placement based on performance and business needs.

Responsibilities

• Manage curbside traffic and enforce parking regulations
• Provide wayfinding assistance and customer service to passengers
• Support operations across:
• Passenger pick-up and drop-off zones
• Taxi stands and commercial vehicle areas
• Domestic and international arrivals
• Communicate with Ground Transportation Dispatch and supervisors
• Ensure continuous traffic flow and public safety
• Proactively engage with drivers and passengers to provide guidance
• Accurately report incidents and operational issues
• Use radio communication for coordination and break coverage
• Maintain professionalism in a fast-paced, high-pressure environment

Requirements

• Ability to stand and walk outdoors for 8–10 hour shifts
• Ability to walk 10–15 km per shift
• Minimum Grade 12 or equivalent
• Fluent in English (written and verbal)
• Ability to pass a Criminal Record Check
• Ability to pass a 3rd-party assessment (TestGorilla)
• Availability to work flexible/rotating shifts (including nights)
• 3+ years of customer service or hospitality experience
• Experience in fast-paced or high-volume environments
• Strong communication and interpersonal skills
• Customer service mindset with conflict resolution ability
• Flexibility and adaptability in a dynamic environment
• Must successfully complete Traffic Control Person Training (provided)

Nice to Have

• Parking, aviation, or traffic control experience
• Proficiency with Microsoft Office and database systems
• Additional language skills (French or others)
• Traffic Safety Control certification

Benefits

• Competitive hourly wage
• Opportunity for permanent employment after contract
• Career growth within Concord Parking and Paladin Security Group
• Work with a nationally recognized Employer of Choice
• On-the-job training
• Growth opportunities
• Pay reviews