Business Analyst

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Business Analyst ready to take us to the next level! If you have experience in public or private sector tax, finance, audit, or accounting operations and are looking for your next career move, apply now.

Job Description

We are looking for a Business Analyst to gather functional requirements, identifying current and future business flows, and development of functional requirement documentation for a large-scale tax system modernization. This position will be full-time and hybrid in Trenton, NJ.

What You'll Do

• Primary responsibility of the Business Analyst includes facilitating stakeholder meetings to gather functional requirements, identifying current and future business flows, the creation of as-is and to-be business models, and development of functional requirement documentation for a large-scale tax system modernization
• Additionally, the Business Analyst will create a requirements traceability matrix which includes performing GAP analysis as needed to validate alignment between approved requirements, current business processes, and the vendor's proposed solution, ensuring seamless transition from procurement to implementation
• The role extends through the testing lifecycle, developing comprehensive UAT strategies and test scripts/user stories, coordinating validation activities, and ensuring deployed functionality meets business expectations. The ideal candidate would have a background in finance, accounting or audit system modernization
• As a key member of a project team, the Business Analyst proactively identifies and communicates potential business process re-engineering needs.
• The Business Analyst will also be responsible for creating and maintaining comprehensive documentation, including user flow diagrams, process models, requirements traceability matrix, and ad-hoc business reports, and forms/correspondence specification documentation
• Conduct user research to assess customer pain point and identify opportunities and risks on improving customer’s Digital experience
• Capture requirements from various stakeholders, synthesize them with scope and priority, expected behavior, and risks associated with the request
• Work with design team and involved in various brainstorming sessions and sessions to discuss the business scope, provide design feedback in terms of performance, customer experience and security measures before sharing with business stakeholders to finalize the design
• Perform GAP Analysis and document the gap between the existing established business requirements and the “as” is business model to define requirements for the procurement of a new system
• Identify different issues/risks associated with the Epic/Feature/Stories, communicate with business team or Product owner and determine the risk mitigation plan with the team to tackle the challenge
• Ensure productivity of the team by creating and maintaining documentation
• Responsible for creating various user flow diagrams, data flow diagrams, and various ad-hoc reports as per business request.
• Assess various documentations of the project to provide feedback on the team’s needs
• Responsible for coordinating between State Agency Project Manager & Vendor to run the process flawless. Create business, logical and physical data model
• Collaborate with business partners (State Agency & Vendor) at various levels to research and validate functional requirements, technical requirements and use cases
• Create detailed functional designs, process flows and use cases
• Review, comment, follow-up and target reported defects and enhancement requests
• Participate in user meetings to gain understanding of customer processes, ideas and issues
• Work closely with vendors/developers to ensure the product is being built to specifications
• Collaborate with team members throughout the Software Development Life Cycle process for requirements gathering, feedback on proposed designs and models, and user acceptance testing
• Use best practice risk management, anticipate and assess risks and create mitigation plans
• Ensure quality, accuracy and completeness of customer
• Participate in requirements prioritization and facilitate the negotiation of requirements amongst multiple stakeholders.
• Manage requirements traceability information and track requirements status throughout the project.
• Manage changes to baselined requirements through effective application of change control processes and tools.
• Provide updates as required

What You'll Need

Required

• 5 years in business analysis and testing
• Knowledge of requirements traceability
• Knowledge of requirements elicitation
• Knowledge of developing test cases and scenarios
• Knowledge of the software development lifecycle and the implementation of Software as a Service (SaaS) solution
• Knowledge of As Is and To Be Modelling
• Experience in the standard concepts, practices, and deliverables related to Business Analysis in support of software development projects
• Experience with all the aspects of the Software Development Life Cycle (SDLC)
• Ability to translate high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those must base their work on the requirements.
• Superior planning skills with the ability to handle large workload and facilitate the activities of dynamic work groups
• Strong technical problem-solving skills, with an ability to troubleshoot complex application issues
• Exceptional research skills and resourcefulness
• Proven ability to lead diverse groups of resources to solution agreement by leveraging influencing skills to drive consensus
• Effective communication skills; listening, written and verbal; ability to communicate complex concepts to both technical and non-technical stakeholders
• Experienced user of MS Excel, MS Word, MS Visio, MS Teams and MS PowerPoint

Preferred

• Experience in the implementation of Salesforce applications
• Experience with large scale system modernization
• Knowledge of COT/SaaS large scale implementations/modernizations
• Experience with Software Development Life Cycle (SDLC)
• Experience in the implementation of Salesforce applications

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$60 - $70 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.