Advertisers Support (Ukrainian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Ukrainian speaking Advertisers Support for their Lisbon office. Position: Advertisers Support Location: Lisbon, Portugal Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone) Provide pre and post-sales support for all self-service products Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features Identify trends and solve problems facing multiple SMB clients Deliver a positive attitude towards the brand Maintain and update all job-related administrative forms. REQUIREMENTS: Native/fluent in Ukrainian both oral and written. Fluent in English (at least B2 level) Minimum 6 months experience in Customer service roles Knowledge of advertisement industry will be considered as an advantage Computer literate with sound knowledge of Microsoft Office package Excellent communication skills Resourceful personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time EU citizen or with valit Portuguese Residency card Ability to work in shift rotation. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.