Senior Virtual Relationship Manager

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. Key Roles & Responsibilities Primary Role Description · To achieve sales targets using consultative sales approach, whilst ensuring service levels of our assigned Advisor and customer satisfaction remain paramount. · Responsible for sales targets through Advisor and Inbound and outbound sales. Key Roles & Responsibilities: To Manage the Advisors PAN India virtually from central office. To provide Consistent & Superior Digital Experience to our advisors. Achievement of Contact policy defined & manage Call handling as Achievement of Contact policy defined & manage Call handling as per defined standards. Reach out to existing and new advisors to present our products , Monthly contest , Shortfall & Service Offerings. Address all questions or issues advisors may have Communicate with customers to understand their requirements and need if any Offer Solutions based on advisors need & Capabilities Always strive towards meeting sales targets Proper hand holding of assigned advisors for Product , Process , System , Applications training & Learnings. Adherence to set processes of updating customer interactions in CRM next. Providing world class Advisor and customer experience. Needs to have a clear understanding of the internal and regulatory policies. Key Requirements – Education & Certificates · Any Graduate Key Requirements - Experience & Skills · Good Communication Skills. · 1-2 Years of experience in Insurance industry and preferences in Agency channel.