Senior Executive - Partner Service Desk

JOB PROFILE Position Executive Location Noida Reporting Mgr. Name - Vaibhav Laur Department Partner Licensing Reporting Mgr. Designation Deputy Manager Offered Grade M8 Our Purpose At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” Our Values 1. Commitment 2. Innovation 3. Empathy 4. Collaboration 5. Transparency Proficiency Level (Please Tick) L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team) L2: - MANAGER OF MANAGER L3: - MANAGER L4: - INDIVIDUAL CONTRIBUTOR (Correct choice) About Niva Bupa Health Insurance Company N iva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society For more Details visit our website- <www.nivabupa.com> Key Roles & Responsibilities Primary Role Description: - To On-board & providing quality servicing to Intermediary Key Roles & Responsibilities: 1. Addressing and resolving requested service inquiries. 2. Conducting quality checks on documents submitted for intermediary on-boarding. 3. Responding to emails and providing quality assistance to branch offices to resolve their queries. 4. Creating MIS reports and dashboards as needed. 5. Performing additional tasks as assigned based on business needs Key Requirements – Education & Certificates Graduate or Above Insurance certification is + Key Requirements - Experience & Skills 1. Excellent written and verbal communication skill. 2. Team Player and Able to perform positively under pressure. 3. Moderate knowledge of MS office (Advanced excel is positive point) Key Functional Competencies Functional competency Beginner Intermediate Expert Team work Required Communication Required Problem Solving Required NBHI Core Competencies Behavioral Competency Behavioral competency Beginner Intermediate Expert Commitment Required Empathy Required Collaboration Required