IT Service Manager (gn) full-time / part -time (hybrid)

You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company-wide risk assessment platform. You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake. You manage and optimize relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers. You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams. You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT-related process improvements and system enhancements. You support IT projects throughout the implementation, testing, and rollout phases and ensure a seamless transition into day-to-day operations. You evaluate emerging technologies and alternative solutions and provide recommendations to meet evolving business requirements and drive continuous improvement. You play a key role in ensuring the stability, efficiency, and future development of the overall platform and service landscape.