Customer Service Employee (gn) full-time/part-time (hybrid)

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas. As part of our team, you will take on the following responsibilities: You handle all telephone and written correspondence with DKV customers regarding customer-related matters in close cooperation with the field sales team. You are responsible for actively expanding sales across the entire DKV portfolio of services and products. You advise customers on new DKV services and represent DKV as a reliable and trusted partner. You process new customer applications and are responsible for handling complaints, payment reminders, disputes, credit and total account blocks, as well as the ordering and blocking of DKV identification products. You coordinate the shipment of DKV identification products, registration documents, and other onboarding materials to new customers. You maintain customer pricing and conditions in the system and monitor incoming payments as well as credit limit exceedances.