Product Manager (Billing Automation)

Build What Matters. Grow Beyond Limits. DOKU is where innovation meets real impact, creating seamless, secure payment experiences for millions, every day. Job Title: Product Manager - Billing Automation About The Role: Define and manage the technical standards for the Digital Billing Presentment Layer, including the PWA strategy, the Widget Integration layer, and the White-Label Theme Engine (dot-line for PO PayChat and Conversational Commerce). . What Will You Do: Define and manage the technical standards for the Digital Billing Presentment Layer, including the PWA strategy, the Widget Integration layer, and the White-Label Theme Engine (dot-line for PO PayChat and Conversational Commerce), Product: PayChat, Web, PWA, Community Billing App, and Pricing Tables . Presentment Roadmap: Lead the display strategy for bills across Web, PWA, and Community Apps for subscription and customer payment self management. Multi-Collaboration Widgets: Design and manage Plug-and-Play Widgets for seamless integration into DOKU Internal and third-party resources Billing Web (Inquiry): Manage the "Lite" web portal for quick bill lookup and guest payment. Pricing Tables: Design dynamic, responsive tables for plan comparisons that allow Merchant Customization (colors, logos, feature highlights, and tiered pricing displays). PWA Strategy: Design the Progressive Web App for agent mobility and offline inquiry features. White-Label Billing Portal: Manage merchant "Theme Engine" that allows partners to skin the billing portal/widget to match their brand identity. Wallet and Community Integration: DOKU Wallet linking account management to embedded billing features into 3rd-party community or merchant apps. Agent Interface: Design web-based tools for billing inquiry, customer verification and billing payments. Self-Service Ledger: Provide users with a digital history of invoices and saved payment methods. Device Optimization: Ensure the presentment layer is optimized for low-end mobile devices. Multi Channels UX: Implement secure membership validation for friction-less membership and recurring billing and payments . What we are looking for: Bachelor’s degree in Business, Computer Science, Engineering, or related field. 4–6+ years of experience in Product Management, Business Analysis, or related roles Proven experience in product execution and delivery. Strong experience in writing product requirements and managing backlog. Experience working with cross-functional teams (Engineering, Design, Operations). Soft Skill Requirements: Influence Without Authority (Dot-Line Leadership) : Ability to lead, influence, and align strategic visions with cross-functional teams (e.g., PayChat & Conversational Commerce units) in the absence of a direct hierarchical reporting line. Communication : Strong verbal and written communication skills to effectively articulate product vision, requirements, and progress to both technical and non-technical stakeholders. Stakeholder & Partner Management : Exceptional communication, expectation management, and negotiation skills tailored for diverse audiences, ranging from internal executive management and engineering teams to corporate B2B merchant partners. Decision-Making : The ability to make informed and timely decisions, balancing user needs, technical feasibility, and business impact. Strategic Problem Solving & Analytical Thinking : Advanced capability to resolve complex product dilemmas, such as balancing heavy merchant-specific customization demands against the necessity of maintaining a lightweight, high-performance application. Negotiation : Proficiency in negotiating trade-offs between different teams and stakeholders to prioritize features and resources. Adaptability : Ability to adapt quickly to changing market conditions, user feedback, or business needs. Empathy : Understanding customer pain points and user needs to guide product development and prioritize features effectively. Collaboration : Strong ability to work well with others across different teams, fostering a collaborative work environment that encourages innovation. Effective Technical Translation : Expert-level aptitude in bridging communication gaps by seamlessly translating abstract business requirements into precise technical specifications for developers, and vice versa. Customer & Merchant Centricity : High level of empathy toward end-user experiences (ensuring a frictionless payment journey) combined with a sharp sensitivity toward maintaining and respecting the brand identity of corporate merchants. Technical Skill Requirements: Agile & Scrum Frameworks : Deep understanding of Agile methodologies, particularly Scrum, including sprint planning, backlog grooming, and working in iterative cycles. Product Roadmap & Agile Backlog Management : Demonstrated capability in formulating long-term product strategies, prioritizing backlogs utilizing Agile/Scrum methodologies, and drafting clear, highly technical user stories for engineering teams. User Story Writing : Ability to write clear and detailed user stories with defined acceptance criteria to guide development teams. Data Analysis & Metrics : Proficiency in using data analytics tools (e.g., Metabase, Google Analytics, Mixpanel) to track product performance, gather insights, and make data-driven decisions. Prototyping & Wireframing : Basic knowledge of tools like Figma, Sketch, or Balsamiq to collaborate with designers on prototyping and wireframing product features. Product Management Tools : Proficiency with tools like Jira, Trello, or Clickup to manage product backlogs, sprints, and team collaboration. A/B Testing : Experience designing and running A/B tests to validate product changes and enhancements. API and System Knowledge : Basic understanding of APIs, system architecture, and how products integrate with backend systems, which helps in discussions with engineering teams. PWA & Mobile Web Performance Optimization : Deep understanding of Progressive Web Apps (PWA) architecture, data caching management (offline capabilities), and web performance optimization techniques for low-end devices (including Lighthouse scoring, bundle size reduction, and minimizing Time to Interactive/TTI). Widget & API/SDK Integration Architecture : Proven ability to design technical standards and comprehensive documentation for plug-and-play components (UI Widgets) to ensure seamless integration by both internal developers and external third-party partners. UI/UX Design System & Theme Engine Management : Strong comprehension of Design System structures, visual customization architecture (CSS/theme variables for white-labeling solutions), and the development of dynamic, responsive components (e.g., Pricing Tables). Payment & Subscription Billing Systems : Thorough knowledge of billing system workflows, self-service digital ledger management, tokenization/encryption for recurring payments, and secure wallet-linking integration mechanisms. Be part of a team shaping what’s next. Explore opportunities at <doku.com/career> #LI-Onsite