Residency Program Manager

The Manager is responsible for overseeing staff, operations and resources within a department or division to ensure optimal result and high employee engagement. The Manager ensures that the department is run according to institutional policies and any applicable regulatory requirements.

Partner with the Department of Surgery’s Division of Education and General Surgery Residency Program Director on strategic planning, program development, and operational initiatives. Supervise Education Office personnel, establish performance goals, conduct evaluations, and provide coaching and professional development. Delegate responsibilities and ensure efficient workflow management across the Education Office. Develop and implement policies, procedures, and best practices that support educational excellence and accreditation compliance. Lead special projects and process improvement initiatives related to resident education and program operations. Ensure ongoing compliance with all Accreditation Council for Graduate Medical Education (ACGME), institutional, state, and specialty board requirements. Manage Annual Program Evaluation (APE), Program Evaluation Committee (PEC), Clinical Competency Committee (CCC), and accreditation site visits. Oversee resident duty hours, evaluations, milestones, case logs, scholarly activity, and required documentation. Prepare accreditation reports, surveys, data analyses, and institutional submissions. Direct all aspects of resident recruitment through ERAS, Thalamus and the NRMP Match. Develop annual recruitment strategies and oversee applicant communications, interview scheduling, and ranking processes. Coordinate virtual and in-person interview days, second-look visits, recruitment events, and resident activities. Manage recruitment activities occurring during early mornings, evenings, and weekends as required during interview season. Oversee onboarding, orientation, promotion, graduation, credentialing, and offboarding activities. Advise residents regarding institutional policies, leave administration, wellness resources, licensing, and training requirements. Coordinate remediation processes and maintain confidential resident records. Oversee complex rotation schedules across multiple hospitals and surgical services. Maintain educational databases, evaluation systems, and residency management software. Generate reports and performance metrics for program leadership and institutional stakeholders. Develop and monitor residency program budgets. Manage expenditures related to recruitment, educational activities, travel, graduation, and resident wellness initiatives. Coordinate contracts, vendor relationships, and educational resources.

High School Diploma/GED required. Bachelor's degree preferred 5 years directly related experience Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine