Lead Support Engineer

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• We're committed to bringing passion and customer focus to the business.

Job Summary

Qvantel is looking for a Lead Support Engineer at Bangladesh to maintain , optimize , and troubleshoot critical telecom systems while ensuring high service efficiency!

About the Role

Are you a skilled and experienced Telecom BSS Engineer with expertise in Ericsson Charging Systems, USSD gateway, and Voucher platforms?

Responsibilities

• Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support.
• Perform extensive troubleshooting based on tcpdump , log analysis, end-to-end system architectural knowledge and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols).
• Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues.
• Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python.
• Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.).
• Will be responsible for managing all CS related activities and regular operations and fulfilling SLA and KPIs.
• Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational.
• Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting.
• 3PP management and on-demand requirement fulfillment .
• Ongoing Project support as an experienced CS expert.

Qualifications

• BSc in Computer Science and Engineering (Govt. recognized)
• 5-10 years in telecom charging systems Experience

Required Skills

• RHCE/VMware/OpenStack certifications and hands-on experience
• Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must
• Experience with MySQL/Oracle, Linux scripting, and VNF platforms