Account Manager

What You'll Be Doing

• -
• Own day-to-day client relationship management across strategic accounts, ensuring strong communication, responsiveness, and follow-through
• -
• Act as a trusted point of contact for client stakeholders, helping translate needs, priorities, and feedback into clear internal action
• -
• Coordinate across internal teams including delivery, operations, leadership, and technical stakeholders to ensure client workstreams stay aligned and on track
• -
• Drive meeting cadences, status updates, follow-ups, and action-item management across multiple concurrent initiatives
• -
• Monitor account health, identify risks early, and proactively resolve issues before they impact delivery or client confidence
• -
• Support scope planning and prioritization by helping organize requests, clarify objectives, and align teams on next steps
• -
• Partner with leadership and delivery teams to identify opportunities for account growth, expanded engagement, and long-term partnership development
• -
• Improve client-facing workflows, documentation, and communication processes to support a high standard of execution
• -
• Ensure a high-quality client experience by combining strong operational discipline with thoughtful relationship management

What You Bring

• -
• 3+ years of experience in account management, client services, project management, customer success, consulting, or a related role
• -
• Experience managing complex enterprise relationships or working with large cross-functional client environments
• -
• Exceptional written and verbal communication skills, with the ability to communicate clearly across both executive and working-level stakeholders
• -
• Strong organizational skills with the ability to manage multiple priorities and keep moving parts aligned
• -
• A proactive, resourceful, and solutions-oriented mindset
• -
• Comfort operating in ambiguity and adapting quickly in a fast-paced environment
• -
• Strong stakeholder management skills and the ability to build trust across internal and external teams
• -
• A university degree in business, management, commerce, communications, or another relevant discipline

Nice to Have

• -
• Prior experience in a startup, consulting firm, or high-growth technology environment
• -
• Experience supporting technical, data, digital, or product-related client engagements
• -
• Exposure to account growth, commercial discussions, or opportunity development within existing client relationships
• -
• Familiarity with project tracking, workflow management, and client reporting tools
• -
• Familiarity with AI tools and emerging technologies, and an interest in how they can improve client outcomes, is considered an asset

Salary Range

• $95,000 - $115,000 (USD)