Operations & Product Coordinator

Alexander’s Meter Reading Solutions (AMRS)

Position Title: Operations & Product Coordinator

Position Overview

• Alexander’s Meter Reading Solutions (AMRS) is seeking a highly organized, motivated, and
• professional Operations & Product Coordinator to support the manufacturing, repair, logistics,
• and customer support functions of our utility support product lines.
• Alexander’s Contract Services has been serving utilities, water districts, and municipalities
• throughout North America since 1967. As our Meter Reading Solutions division continues to
• expand, we are looking for an individual who can help coordinate daily operational activities
• while supporting customer relationships, production quality, and internal technical staff.
• This position is based in Sandy, Utah and plays a key role in overseeing production workflow,
• shipping and receiving operations, inventory coordination, repair administration, and customer
• support activities. The successful candidate will also provide day-to-day coordination and
• support for two technicians responsible for building and repairing Versaprobe equipment and will
• assist with inside sales and customer communication efforts.
• The ideal candidate is detail-oriented, technically capable, customer-focused, and comfortable
• balancing administrative, operational, and supervisory responsibilities in a fast-paced
• manufacturing and service environment.
• Essential Responsibilities - Operations & Production Coordination

• Coordinate daily manufacturing, repair, shipping, receiving, and inventory activities for AMRS products and equipment.
• Support and help oversee workflow for two technicians responsible for Versaprobe assembly, testing, repair, and maintenance.
• Monitor product repair status, turnaround times, and work order completion.
• Ensure proper final testing, packaging, labeling, and shipment preparation of repaired and newly manufactured equipment.
• Maintain high standards for product quality, presentation, and documentation.

Inventory & Administrative Support

• Maintain inventory records and assist with inventory control processes for all product lines.
• Process order entry, repair tracking, warranty documentation, and service records.
• Administer and maintain updates, additions, and corrections to support, warranty, and equipment databases.
• Coordinate receiving and shipment of products, parts, and customer repair equipment.
• Assist in preparing and organizing bid packages, proposals, RFP responses, and supporting documentation.

Customer Support & Inside Sales

• Provide professional communication and support to customers via phone, email, and remote communication methods.
• Assist customers with product information, repair status updates, and order coordination.
• Support inside sales efforts including quote preparation, customer follow-up, and sales lead coordination.
• Help manage customer expectations while maintaining a high level of customer satisfaction.

Team & Process Improvement

• Promote a positive, professional, and team-oriented work environment.
• Identify opportunities to improve manufacturing, testing, shipping, and administrative processes.
• Communicate production or testing issues clearly and effectively to management and technicians.
• Support company goals, policies, and operational standards.

Requirements

Required Knowledge & Skills

Knowledge Of

• Shipping, receiving, inventory control, and manufacturing support processes
• Basic electronic equipment assembly, repair, and testing procedures
• CRM systems and database management tools
• Microsoft Office Suite including Word, Excel, and PowerPoint
• Google Workspace applications including Google Docs and Sheets
• QuickBooks fundamentals
• Customer service principles and professional communication practices
• General office procedures, data management, and administrative processes
• Workplace safety practices and company operational procedures

Ability To

• Communicate clearly and professionally both verbally and in writing
• Coordinate multiple priorities and maintain strong organizational skills
• Support and coordinate technical staff and operational workflow
• Troubleshoot issues and recommend process improvements
• Maintain accuracy and attention to detail in documentation and inventory processes
• Learn new products, systems, and operational procedures quickly
• Build and maintain positive working relationships with customers and team members
• Make sound decisions consistent with company goals and policies

Education & Training

• High school diploma or equivalent required
• Associate degree, technical training, or post-secondary education preferred
• Prior experience in manufacturing, electronics service, shipping/receiving, or operations coordination preferred

Experience

• Minimum of 2 years of successful experience in manufacturing support, shipping/receiving, operations coordination, technical administration, or related roles
• Experience in the electronics equipment or utility services industry preferred
• Prior experience supporting technicians, coordinating workflow, or assisting with customer sales/service activities is highly desirable

Compensation & Benefits

• Full-time position
• Pay range: $22 – $26 per hour (adjustable based on experience and qualifications)
• Medical insurance
• 401(k)
• Paid sick leave
• Paid vacation
• Performance incentives (potential for inside sales commission)
• Advancement opportunities within a growing organization