Customer Success Rep

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!

Essential Roles & Responsibilities

• Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
• Logging client issues in our tracking system.
• Solving client issues when you can; otherwise escalating issues accordingly.
• Learning the basics of our complete game platform.
• Contributing to the success of our clients by helping them get the most out of our platform.
• Work local and national marketing events.
• Build relationships to provide repeat business and excellent customer service
• Manage multiple relationships well
• Build rapport with customers and prospects
• Miscellaneous duties as assigned by Executive Team
• Have a friendly and professional telephone manner
• Excellent leadership and motivational skills
• Display an outstanding ability to listen well
• Work well in a team environment
• Effectively express ideas verbally and in writing
• Independently take action beyond what is called for
• Demonstrate a positive attitude
• Passion for helping customers get what they need

• Learn More | Play Now!
• Play the game to learn more and see if you got what it takes to join the team at 1Huddle. For download instructions, view the PDF or below image.
• All employees are required to be vaccinated.