Customer Service Manager (Polish, english, russian languages)

Hello! We`re Abakus School - we’re a leading international school of neuromathematics and cognitive development for children aged 5–12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we’re expanding our support team to better serve familiesin English and Polish .

Your Role

Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll

• Support clients via chat, email, and calls on our platform
• Manage schedules, course changes, teacher swaps, and account updates
• Communicate clearly and warmly in English and Polish
• Solve issues fast, anticipate needs, and boost satisfaction with our services
• Run check-in calls and handle feedback with care
• Keep records accurate and workflows smooth
• High level of English and Polish (speaking & writing)
• Russian language on a basic level (general understanding of speech in russian)
• Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
• Proactive, empathetic, and detail-oriented
• Great at multitasking, staying calm under pressure
• Team player with initiative, optimism, and a service mindset
• Experience in customer support or education is a bonus — but your attitude and skills matter most.
• Fully remote role in a supportive, mission-driven team
• Paid training & growth opportunities
• Make a real difference in children’s learning journeys
• Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes.
• We offer Collaborative service agreement as a contract.
• If you’re organized, caring, and love helping people — we’d love to hear from you.
• Let’s grow together. 🌱