Sales Technical Support - Geospatial

Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe.

Join Cyclomedia as a Sales Technical Support Specialist!

You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value.

Your responsibilities

• Support existing public-sector clients in the practical use of Cyclomedia solutions, including GIS applications, street-level imagery, 3D point clouds, spatial data and infrastructure management systems.
• Conduct user training, working sessions and onboarding meetings for city halls, road authorities and other infrastructure-related clients.
• Help clients understand how to use GIS data and applications in their daily work, for example in road asset management, field inspection reduction, infrastructure inventories, spatial analysis, urban management or advertising control.
• Analyze how clients use implemented systems and identify where additional training, configuration, data explanation or process support is needed.
• Act as a link between the client, Service Desk, GIS teams, technical teams and sales teams when user adoption or client satisfaction is affected by technical, data-related or process-related issues.
• Prepare usage analyses, client notes, meeting summaries and recommendations for improving system adoption.
• Translate client-side needs into practical recommendations for system use, additional data, modules, services or further implementation stages.
• Support Account Managers in developing existing accounts by identifying real client needs and growth opportunities based on system usage and client workflows.
• Build long-term relationships with users and decision-makers by combining GIS/application knowledge with an understanding of how public-sector clients work.
• Participate in onsite and online meetings, demonstrations and training sessions.
• Report client activities, adoption risks, opportunities and follow-up actions in the CRM system.
• Work closely with sales, technical, operational and international Cyclomedia group teams.

We offer

• Stable employment (employment contract or B2B)
• Necessary work tools: computer, phone, CRM system
• Comprehensive product onboarding and development training
• High level of autonomy and real influence on how you work with clients
• Close collaboration with an experienced sales and technical team
• Participation in projects involving modern GIS and smart city solutions for cities and infrastructure
• Work within the international Cyclomedia technology group