About The Role

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

At Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ How will you make an impact?

Provide top-tier support via phone, email, or chat.
Ensure customer satisfaction by resolving issues promptly.
Troubleshoot and solve general technical issues related to the Lodgify platform.
Report customer feedback and issues to relevant teams and follow up as needed.
Identify and document any software bugs or issues for continuous improvement.

⭐ What makes you a great fit?

Experience in technical customer support or a similar role.
Strong communication skills in English , both verbal and written.
Patience, attention to detail, and a logical approach to problem-solving.
Excellent troubleshooting skills with the ability to diagnose technical issues .
Ability to work independently while managing multiple priorities in a fast-paced environment.
A positive attitude and a strong sense of responsibility.
Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
Availability to work in weekends.
Experience in the travel or hospitality industry is a plus!

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