Implementation Specialist

ESSENTIAL RESPONSIBILITIES & DUTIES

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Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite

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Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite

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Perform thorough needs assessments and requirements gathering activities

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Provide regular internal and external status updates highlighting accomplishments and risks

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Work directly with key client leads to provide expertise around software configuration

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Use expertise of Lone Wolf software and customer environments to consult agencies on best practices

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Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization

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Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs

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Track project work to ensure implementations are progressing on-time and within budget

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Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction

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Participate in internal UAT activities as required

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Maintain a good knowledge of the real estate industry and trends within the industry

REQUIREMENTS

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• A degree in Advertising, Accounting, Business or a related field
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• Exceptional project planning skills and ability to multi-task
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• Proven track record in providing in-house and remote training
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• Proven ability to meet and exceed service standards and KPIs
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• Demonstrated ability to successfully and independently manage multiple projects and resolve issues
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• Excellent written and verbal communication skills; excellent presentation skills
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• Outstanding client relationship skills
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• Experience working with Product and QA to troubleshoot, test and improve products
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• Prior experience with agency systems or related software/applications preferred

QUALIFICATIONS

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• EDUCATION: A degree in Advertising, Accounting, Business or a related field.
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• EXPERIENCE: 1-3 years of experience in client services, training, or consulting.