Customer Integration Manager

Primary responsibilities include

•  Install and integrate CallMiner Products in hosted or premise environments
•  Design and implement solutions to meet customer needs
•  Make recommendations on improvements to deployment processes
•  Provide feedback to the Product team from the field
•  Support clients thru internal ticketing system
•  Excellent communication skills to internal and external clients

Qualifications

•  Minimum Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience
•  At least 3-5 years of experience in the Technology industry, preferably in an IT or deployment position
•  Expertise in troubleshooting and solving complex problems
•  Excellent organizational, time management, written and verbal communication skills
•  Good work ethic, self-motivated and able to put in extra effort when needed
•  Experience with enterprise software installation and support

Skills

•  Windows Server 2008 and 2012 OS installation, customization, configuration and troubleshooting
•  Internet Information Services configuration and troubleshooting
•  Understanding of Windows domain security and authentication (Kerberos Delegation knowledge is a plus)
•  Microsoft SQL Server 2008 and 2012 administration and usage, including queries, stored procedures, and SQL jobs. Database optimization skills a plus.
•  Knowledge of networking, including gateways, firewalls, and routers, and how to troubleshoot connectivity problems
•  Experience with PowerShell or other scripting languages
•  Excellent communication skills to internal and external clients.
•  Experience with IIS

Plus

•  Advanced knowledge of PC architecture including specification, installation, configuration, and support of both x86-based and x64-based hardware.
•  Experience with Telco, VOIP, and recording systems.
•  Server hardware knowledge and troubleshooting skills, including RAID configurations and general knowledge of system redundancy and failover architectures
•  Experience with VMWare implementation and management
•  Experience with MongoDB