Site Service Supervisor

Main Duties, Responsibilities and Authorities

• Effective management of department resources
• To liaise with clients
• Continuous improvement of operational efficiencies and client deliverables including turnaround times
• Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards
• Manage site diary alongside others within the operational team.
• Undertake operational tasks.
• Undertake checking and reporting as per ISO 17025
• Follow procedures as per the quality manual.
• Develop and mentor the Site Services team.
• Provide inspired leadership for the organization.
• Develop, implement and review operational policies and procedures.
• Help promote a company culture that encourages top performance and high morale.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Support working communication with the management team.

Key Tasks

• Drive site services in Northampton and at possible future locations with responsibility for equipment, staff training through to successful UKAS accreditation
• Training and development of staff both in the laboratory and site technicians across the region
• Assisting IT in the Development of reporting formats
• Ensure client deadlines are kept at all times
• Provide commercial and operational KPIs to Line manager
• Communication with clients and staff daily
• Positive and friendly, be approachable to other staff
• Maintenance of high level of competence for Staff and control staff turnover

Job Holder Profile

• Appetite for the role and acceptance of the challenge.
• Sound and demonstrable technical knowledge
• Team management experience
• Strong knowledge of the construction industry from contracting or materials testing background
• Knowledge of working with UKAS systems
• Highly client focused individual with the ability to set and achieve results
• Good written and verbal communication skills
• Self-motivated and reliable