Support Worker - Kelowna

Position Overview

As a Support Worker, you play a vital role in supporting individuals to live successfully in shelter and residential environments through a harm reduction and trauma-informed approach. This is a dynamic, hands-on role where no two days are the same. You will support a diverse adult population navigating mental health and substance use challenges, helping them build life skills, access resources, and improve their overall quality of life.

If you are someone who leads with empathy, stays grounded in challenging situations, and believes in creating inclusive, judgment-free spaces, this role offers meaningful, front-line impact every day.

Major Responsibilities

• Provide day-to-day physical, emotional, and social support to clients
• Assist with activities of daily living and life skills development
• Support case management and help maintain client case plans
• Connect clients with community resources and services
• Transport clients to appointments, outreach activities, and essential errands
• Facilitate and participate in client-focused programming and activities
• Apply harm reduction principles in all aspects of care
• Monitor for and respond to crisis situations, including overdose response and Naloxone administration
• Provide calm, effective intervention in emergent or high-risk situations
• Conduct regular client observations and ensure overall safety
• Maintain a safe, clean, and secure environment for clients and staff
• Monitor access to the building and ensure safety protocols are followed
• Perform routine cleaning, housekeeping, and basic maintenance reporting
• Support meal services and ensure common areas are maintained
• Complete accurate and timely documentation in accordance with program standards
• Maintain records related to client supports and daily operation
• Support rent collection and other administrative duties as needed
• Other duties as assigned

What We Offer

• Hourly overnight premium between midnight and 8am.
• A supportive, caring, work environment with a focus on investing in our staff
• Professional development opportunities
• Extended health and dental benefits
• RRSP matching
• 3 weeks vacation
• Additional personal time off with pay

Acknowledgement

The John Howard Society of Okanagan & Kootenay is an equal opportunity employer. All applicants will have the opportunity to be considered for employment without regard to their race, colour, ancestry, place of origin, religion, physical or mental disability, sex, sexual orientation, or any other characteristic protected by law.

We thank all applicants for their interest, however, only shortlisted candidates and those eligible to work in Canada will be contacted.