Technical Support Specialist

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects.

In This Position You Will

• Provide support for end-user hardware and software including Windows, Linux, and macOS
• Install, configure, and update software in accordance with policies and security requirements
• Manage user accounts including account creation, modification, and deactivation
• Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed
• Handle support requests submitted via the helpdesk system
• Maintain hardware inventory, including ordering of equipment
• Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls
• Advise on future hardware and software needs
• Other related support duties as necessary

Required Qualifications

• Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a TS/SCI security clearance with the ability to obtain a CI polygraph
• Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experience
• Security+ or willingness to successfully obtain required certifications
• Experience with MS Windows and Linux
• Experience with wired and wireless networks
• Strong analytical and problem-solving skills
• Strong written and oral communication skills
• The ability to lift 25-50 pounds