Program Manager - Vision Excellence

Key Responsibilities

• ● Design and own the optometry excellence framework — setting standards for clinical
• protocols, refraction quality, and patient experience across all Lenskart touchpoints.
• ● Lead end-to-end program management for optometry training, certification, and
• continuous professional development initiatives at scale.
• ● Collaborate with academic institutions, professional bodies (COI, IOIA), and industry
• experts to benchmark best practices.
• ● Drive audits, assessments, and quality reviews across stores; build data-driven
• dashboards to track optometry KPIs and clinical outcomes.
• ● Identify skill gaps across the optometry workforce and design targeted upskilling
• programs — e-learning, blended formats, and clinical workshops.
• ● Lead a team of regional optometry trainers and clinical coordinators; coach and mentor
• for professional growth.
• ● Partner with product, technology, and retail operations teams to integrate clinical
• standards into store workflows and digital tools.
• ● Represent Lenskart in external forums, conferences, and academic tie-ups to strengthen
• optometry thought leadership.

Continuous Improvement Projects

• The role has direct ownership of structured CI initiatives that elevate clinical quality, operational
• efficiency, and professional standards across Lenskart's optometry network.
• ● Refraction Accuracy Programme — Establish baseline metrics, run periodic audits,
• and lead root-cause analysis cycles to systematically improve refraction accuracy scores
• network-wide.
• ● Competency Certification Ladder — Design and iterate a tiered competency
• framework for optometrists, from entry-level to advanced practitioner, with structured
• assessments and recognition pathways.
• ● Eye Exam NPS Improvement — Identify experience gaps through patient feedback
• data, co-design SOPs with store teams, and track NPS improvement across the clinical
• touchpoint.
• ● Clinical SOP Review Cycle — Lead quarterly review and update cycles for all clinical
• SOPs, incorporating field learnings, technology changes, and evolving clinical evidence.
• ● Digital Refraction Tool Adoption — Drive adoption of autorefractors, digital
• phoropters, and tech-assisted eye exam tools, including training rollout, compliance
• tracking, and outcome measurement.
• ● Training Impact Measurement — Build Kirkpatrick-aligned evaluation frameworks to
• link learning outcomes directly to on-floor clinical performance metrics.