Enrollment Specialist - 10959

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program , a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Research and verify patient eligibility for health insurance programs and benefits.
• Register and interview clients to obtain accurate demographic and financial information.
• Inform clients about the availability of government-funded discount programs.
• Complete enrollment applications using both electronic and manual systems.
• Identify and correct enrollment discrepancies in compliance with program guidelines.
• Maintain expertise in eligibility requirements and specifications for Medicaid, Child Health Plan Plus (CHP+), Medicare Savings Programs, CICP, and Connect for Health Colorado.
• Record and maintain accurate data on enrollment cases worked; submit required data to the State of Colorado to maintain compliance with state enrollment oversight.
• Periodically travel to CCH properties outside of the downtown health center to conduct enrollment outreach events in coordination with CCH staff.
• Interpret and communicate federal, state, and local program eligibility criteria, policies, and procedures to clients and staff.
• Provide back-up support to Client Access Representatives as needed, including lobby coverage and client intake.
• Assist clients with questions and concerns, connecting them to appropriate CCH services and community resources.
• Support a professional, trauma-informed, and confidential work environment that values respect, inclusivity, and teamwork.
• Take initiative to identify ways to deliver healthcare in a more compassionate, expedited, and user-friendly manner.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Qualifications Summary

• Knowledge of Medicaid, CHP+, Medicare Savings Programs, CICP, and Connect for Health Colorado eligibility and enrollment processes.
• Strong critical thinking and problem-solving skills.
• Excellent interpersonal and communication skills with high emotional intelligence.
• Proficiency in EHR systems, enrollment platforms, and Microsoft Office applications.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.