Technical Writer

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Technical Writer to join our team. This role is perfect for a professional who is passionate about user experience and technical communication.

Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

We’re looking for a Technical Writer who can transform complex software features into clear, user-friendly content that empowers our clients and team. In this role, you’ll develop step-by-step guides, FAQs, UI copy, video tutorials, and system-generated communications. You’ll work closely with clients, developers, and designers to ensure all content aligns with user needs and product goals. If you have a keen eye for detail, exceptional writing skills, and a passion for simplifying the complex, you’ll thrive at BIS Safety Software.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you will be expected to

• Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
• Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
• Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
• Produce tutorial videos and visual guides that simplify complex concepts for users
• Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
• Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
• Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
• Maintain and update a knowledge base of documentation and FAQs as our software evolves
• Apply UX writing principles to create user-centered, easy-to-understand content
• Follow and contribute to our software style guide

You might be the right fit if you

• Have a strong ability to quickly learn complex software systems .
• Pay meticulous attention to detail.
• Possess exceptional writing and editing skills .
• Can break down complex concepts into clear and concise explanations.
• Inspire trust through openness, honesty, and transparency in communications.
• Work well both independently and as part of a team.

Qualifications

• Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
• Proficiency in Microsoft Word and Adobe products
• Experience with AI tools and technologies, or a strong passion for learning and working with AI

Bonus points if you have

• UI/UX design experience is a strong asset