Customer Service Specialist (fluent Czech & English speaker)

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Join our team as a Customer Service Representative!

You’ll answer questions, solve problems, and make every customer interaction a positive one. If you’re a strong communicator who thrives in a fast-paced environment, take the next step in your career and apply now!

RESPONSIBILITIES AND KEY ACTIVITIES

• Supporting PayU B2B customers via phone, email, live chat,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

QUALIFICATIONS AND EXPERIENCE

• Education - minimum secondary education,
• English and Czech language - minimum B2 level, both in speech and writing,
• Ability to formulate thoughts clearly in written form,
• Good working knowledge of the Office package (Word, Excel, Power Point),
• Minimum six months of experience in Customer Support.

BEHAVIOURAL COMPETENCIES

• Communicativeness,
• Ability to work as part of a team,
• High personal culture,
• Ability to build a positive company image,
• Empathy.

WHAT WE OFFER

• Work in an international organization operating in a rapidly changing industry,
• Full-time employment under a contract of employment,
• Series of training ,
• Friendly work atmosphere in a young cooperation-driven team,
• Quarterly bonus.