Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)

The Opportunity

• This is not a “business-as-usual” engineering role.
• You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly.
• You’ll act as a systems thinker and architect , solving multi-team challenges and building platforms that other engineers (internal and external) rely on.

What You’ll Do

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• Design and develop new components of the Kraken platform for broadband utilities
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You will work closely with (and help shape) the OSS & Integrations function, which is responsible for

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Partner Integrations

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• Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems
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• Handle a mix of REST and SOAP APIs to provision and query network state
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API & Platform Development

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• Develop robust APIs connecting Kraken to external telco infrastructure
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• Improve integration reliability and scalability
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Automation

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• Create workflows to streamline operations between Kraken and partner systems

Drive Architectural Improvements

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• Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)
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• Improve system stability and developer productivity
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• Lead on microservice design , contract testing , and integration patterns
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• Build facades and emulators to simulate integrations
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• Treat internal developers as first-class customers
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• Design and build an SDK layer for third party developers

Team & Culture Impact

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• Help scale Kraken Utilities by embedding a strong engineering and customer-first culture
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• Influence how teams are structured and how systems evolve
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• Take ownership of architectural direction and execution

What We’re Looking For

• We’re looking for an empathetic leader who enjoys solving complex system problems.
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• You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.
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• You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working
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• This role will involve line management duties, as well as being hands on and close to the code.
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• You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.
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• Work with other engineering teams and external engineering teams regularly
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• Work with client delivery to help prioritize, deliver and maintain work required by clients.
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• Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.

Technical Skills

Core Technical Skills

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• Experience with Python stack and Web frameworks
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• Strong domain modelling skills
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HTTP & REST APIs

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• Building robust, fault-tolerant systems

Nice to Have

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• Experience building SDKs or APIs for other developers
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• Experience with microservice design

What Makes This Role Different

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• You’ll work on platform-level architecture , not just features
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• You’ll design systems that impact multiple teams and external partners
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• You’ll help redefine how developers interact with Kraken via SDKs and abstractions
• You’ll have real ownership in shaping both technology and team structure