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Renewals Specialist (French/English)

coderpad · Ireland

Sales - CorporateExternal listingfull-time23 days ago

About The Role

  • What you’ll be doing
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  • Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close
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  • Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale
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  • Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date
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  • Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends
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  • Proactively identify at-risk accounts and develop action plans to reduce churn and contraction
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  • Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team
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  • Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC
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  • Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness
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  • Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort
  • What you should bring
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  • 2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role
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  • French language proficiency — comfortable managing customer conversations in both French and English (written and verbal)
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  • Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes
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  • Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)
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  • Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment
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  • Previous experience in a startup, high-growth tech company, or fast-paced environment
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  • Experience with Gainsight or a similar Customer Success platform (strongly preferred)
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  • Experience with Apollo or outreach sequencing tools (preferred)

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