Support Consultant - MYOB Acumatica & Microsoft Business Central

What You'll Do

• Provide application support to clients via phone and email, utilising remote access technologies to diagnose and resolve issues.
• Respond to "how to" queries, analyse and fix data issues, troubleshoot software faults, and address technical problems.
• Schedule and manage software and system upgrades for clients.
• Develop form and report customisations to meet client-specific needs.
• Escalate complex technical issues to the Senior Technical Team with clear context and documentation.
• Maintain accurate records of support interactions and resolutions.

What They're Looking For

Required

• Minimum 2 years' experience supporting and/or implementing MYOB Acumatica or other ERP/accounting software — candidates without prior ERP support experience will not be considered.
• Accounting or Business qualifications, or demonstrated knowledge of accounting fundamentals and business processes.
• Demonstrated experience with relational databases.
• Demonstrated experience in report writing using Crystal Reports, MS Reports, or equivalent tools.
• Excellent verbal and written communication skills.

Nice to Have

• Experience with MYOB Acumatica or other ERP systems in an implementation capacity.
• Experience with payroll systems and processes.
• Experience in a business consulting or professional services environment.
• Experience with SQL Server, including advanced SQL queries, triggers, and stored procedures.
• Advanced report writing skills.