Staff Site Reliability Engineer

### The Opportunity

We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions.

### What You'll Do

• Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform.
• Architect and automate CI/CD pipelines to ensure rapid, reliable deployments.
• Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues.
• Partner with engineering teams to optimize performance, cost, and reliability of backend services.
• Drive incident response, post-mortem analysis, and long-term remediation efforts.
• Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities.
• Collaborate with cross-functional teams to ensure alignment on infrastructure roadmaps and security standards.
• Lead department wide compliance (PCI, SOC) initiatives.

### What You'll Bring

• 12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles.
• Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub).
• Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi.
• Deep experience with Kubernetes, container orchestration, and service mesh architectures.
• Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring).
• Experience designing and managing high-throughput, distributed systems.
• Strong problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs.
• Excellent communication skills and a demonstrated ability to mentor engineers.

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### Preferred Qualifications

• Experience working in a high-velocity, customer-focused environment.
• Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript).
• Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.
• Experience implementing security and compliance best practices in the cloud.

### Workplace & Compensation

This role is available throughout Canada.

Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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