Key Account Manager

We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. We are looking for experienced Key Account Manager to join our rapidly growing team.

Key Responsibilities

• Build, manage, and grow long-term relationships with clients.
• Manage and expand relationships with existing clients, ensuring high satisfaction and retention.
• Support pricing discussions, transaction volume forecasting, and contract negotiations.
• Conduct documentation pre-checks and coordinate with compliance teams.
• Oversee onboarding of new clients, ensuring smooth processes and compliance with regulatory requirements.
• Represent the company at industry events, conferences, and trade shows to promote services and attract new clients.
• Collaborate with internal teams (product, operations, compliance, finance) to ensure seamless service delivery and client success.
• 2–3+ years of experience in the payments/fintech industry.
• Solid background in card acquiring (mandatory).
• Proven track record in client management, partnerships, or business development.
• Strong understanding of payment processes, merchant needs, and industry regulations.
• Excellent verbal and written communication skills in English.
• Strong negotiation, presentation, and interpersonal skills.
• Competitive salary based on your experience and contribution
• Excellent health insurance after successful completion of the probation period — including extensive medical coverage, mental health support, and dental care
• Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge
• Hybrid work setup — flexible hours with a mix of in-office and remote work
• Friendly and collaborative team — we value transparency, initiative, and support each other
• Opportunity to grow together with the company and take on new responsibilities as we scale
• Startup environment where your voice matters and ideas turn into features fast
• Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!