Head of Project Operations

Overview

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

Purpose of the role

You will be responsible for managing end-to-end operational launch processes for new projects and brands, coordinating collaboration between multiple internal teams, and ensuring operational stability after go-live. The role requires strong ownership, operational thinking, and the ability to align stakeholders, identify risks, optimize workflows, and drive complex initiatives to successful execution across regulated markets.

Key responsibilities

• Lead and coordinate end-to-end launch processes for new projects and brands.
• Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams.
• Analyze target markets, regulatory requirements, and operational specifics before launch.
• Ensure readiness across all business and operational streams before go-live.
• Build and optimize operational workflows and internal processes.
• Coordinate internal and external stakeholders involved in project execution.
• Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities.
• Work closely with Product and other internal teams to align priorities and delivery timelines.
• Support scaling and ongoing development of launched projects.

Required Experience

• Previous experience in iGaming.
• Experience with launch processes and cross-functional project coordination.
• Strong understanding of regulated markets and operational environments.
• Experience managing multiple stakeholders and parallel workstreams.
• Strong organizational and communication skills.
• Ability to work independently and drive execution.
• High level of ownership and proactivity.
• Upper-Intermediate+ English.

Nice to have

• Experience launching projects in multiple markets.
• Understanding of payments, antifraud, CRM, or retention-related processes.

Our Benefits

• Full-time work opportunities
• Private insurance
• An additional Day Off (1) per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with native speakers
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events