Venue Operations Assistant

Join Geelong Regional Library Corporation as a Casual Venue Operations Assistant

Band 4, $37.36 per hour plus 25% casual loading, plus 12% superannuation

Love creating memorable events and delivering exceptional customer experiences?

Geelong Regional Library Corporation (GRLC) is seeking enthusiastic and customer-focused Venue Operations Assistants to support the delivery of events across our venue hire network.

This is a fantastic opportunity to work behind the scenes and front of house at a diverse range of events, from corporate functions and conferences to weddings, community events and galas.

Whether you're experienced in events, hospitality, venue operations or audiovisual support, or you're looking to build your career in the events industry, we'd love to hear from you.

About the role

As a Venue Operations Assistant, you'll play a hands-on role in delivering exceptional experiences across a diverse range of events. You'll be a key point of contact for facilitators, hirers and guests, ensuring they feel welcomed and supported while coordinating venue operations, including venue setup and pack-down, venue inductions and audiovisual support.

This is a casual position. Shifts will primarily be offered at the Geelong Library & Heritage Centre, with opportunities to work at other GRLC venues as operational needs require.

Key activities include

• Deliver exceptional customer service to venue hirers, presenters and guests.
• Prepare event spaces, including venue setup, furniture, staging and pack-down.
• Operate and troubleshoot audiovisual and live streaming technologies.
• Conduct venue inductions and safety briefings.
• Support the successful delivery of corporate, commercial, community and internal events.
• Maintain venue presentation, replenish consumables and assist with operational activities, including GRLC's Shelf Love retail range where required.
• Work collaboratively with colleagues, contractors and suppliers to create outstanding event experiences.

The ideal candidate will have

• Experience in events, venue operations, hospitality, arts, conferences or a similar customer-focused environment.
• Excellent communication and customer service skills.
• Confidence using audiovisual technologies and providing technical support.
• A proactive approach with the ability to solve problems and remain calm under pressure.
• Strong organisational skills and attention to detail.
• The ability to undertake the physical requirements of the role, including manual handling and event setup.

Availability requirements

To be considered for the role, applicants must be available for

• A minimum of 10 hours per fortnight.
• Availability that aligns with venue operations, including early mornings, late evenings, weekends and public holidays.

Position Description

To access the Position Description, click here.

How to apply

Submit your resume and a cover letter (maximum one page) outlining your interest in the role and how your skills, knowledge and experience align with the key responsibilities of the role.

In your cover letter, please also address the following

• Briefly outline your experience in customer service, events, venue operations and/or hospitality.
• This role requires initiative and on-the-spot problem solving. Tell us about a time you resolved an issue for a customer or during an event. What did you do and what was the outcome?

Important information

• Applicants must have valid working rights in Australia.
• GRLC is a Child Safe Organisation.
• Prior to commencement, the successful candidate must provide:
• A valid Victorian Employee Working with Children Check; and
• A National Police Check no older than six months.

Have questions?

For questions regarding the role, please contact Samantha Mather, Venue Administration Officer , at [email hidden] .

Applications close Monday 13 July 2026 at 5:00pm.

A safe, inclusive and supportive workplace

Geelong Regional Library Corporation is committed to providing a safe, respectful and inclusive workplace where everyone can thrive. We are proud to be a workplace that champions diversity and belonging. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age.

If you require support to make an application, would like further information, or require an adjustment to the recruitment process based on your specific needs, please contact the People & Culture Team at [email hidden] . We will endeavour to accommodate any reasonable request.

If you're excited to be part of a team dedicated to creating exceptional experiences through knowledge, connection and community, we'd love to hear from you. Apply now and be part of our journey at Geelong Regional Library Corporation.