Customer Support Executive (Spanish Speaking)

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: LATAM (Remote)

Your Role

• Effectively managing the company chats, E-mails and calls
• -Identifying and assessing customer’s needs to achieve satisfaction
• -Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
• Portal -Offer support to the lead/client within the specified time frame
• -Updating CRM and keeping records of all communications and action taken
• -Interact with other departments to solve inquires raised by clients that requires further investigation by
• sending tasks
• -Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• -Work independently and in teams
• -Follow standard processes and procedures. Requirements
• -Proven customer support experience
• -Experience/background in Forex and the Financial Market is a plus
• -Excellent command of the English and Portugese languages, both verbal and written
• -Proficiency in the use of Microsoft Office Word, Excel, Outlook
• -Strong phone contact handling skills and active listening
• -Ability to work under pressure and meet deadlines
• Bonuses and commissions
• Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
• Account Executives motivation and compensation scheme will be shared during interview.