Certified Enrollment Counselor

Job Duties and Responsibilities

• Perform community outreach activities as directed.
• Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.
• In reach to current uninsured health center patients for eligibility screening into various health coverage programs.
• Complete logs and reports as required for outreach activities.
• Assist individuals and their families with our sliding scale applications and re-certifications.
• Ensure current knowledge base of any special funding for outreach programs.
• Develop packets of materials for specific outreach programs.
• Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.
• Other duties as assigned.

Knowledge, Skills and Experience

• Ability to calculate figures and amounts such as discounts.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Exceptional people and telephone skills.
• Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.
• Ability to adapt to various job duties and focus quickly.
• Bilingual skills a plus.
• Basic computer skills required.

Education/Licensing/Training

• High School Diploma or Equivalent.
• Covered California Enrollment Counselor Certification.
• Medi-Cal and various state funded program certifications.

Physical Demands

• Sitting: Up to 20% of the workday may be spent sitting.
• Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.
• Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.
• Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
• Climbing: No more than 1% of the time may include climbing one flight of stairs.
• Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.
• Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.
• Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.
• Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.
• Handling: Hand and wrist movement is required 50% of the workday in computer entry.
• Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.
• Feeling: Normal tactile feeling is required to perform all job duties.
• Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.
• Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
• Hearing: Average ability is required in answering the telephone and performing all job duties.
• Seeing: Average ability is required to read and follow instructions and assisting patients.

Personal/Relationships/Behavior

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.
• Maintain patient and organizational confidentiality.
• Medical, Dental and Vision Insurance
• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance