Office M365 Engineer (5-8 Years)

Job Title: Office M365 Engineer (5-8 Years)

Job Location: Bengaluru

About Veoneer

• Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.
• Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.
• What will you do?

Microsoft 365 Tenant & Platform Management

• Administer, configure, and optimize the Microsoft 365 tenant with a strong focus on security, stability, and performance
• Ensure proper configuration and governance of tenant-wide settings, policies, and access controls
• Implement and maintain security configurations, including Microsoft Defender and mail security policies

Exchange Online & Hybrid Environment

• Support and maintain Exchange infrastructure in a hybrid environment
• Ensure stable mail flow and handle configurations related to SPF, DKIM, DMARC, SMTP relay, and certificate renewals
• Perform regular health checks, updates, and optimizations to ensure uninterrupted email services

Collaboration & Productivity Tools

• Support Microsoft Teams, OneDrive, and SharePoint from an application and configuration perspective
• Manage SharePoint site configurations, security policies, and ongoing maintenance activities
• Support Power Platform solutions, primarily Power Automate and Power Apps
• Assist with configuration and support of third-party and line-of-business applications such as CrushFTP

Automation & Scripting

• Create, modify, and troubleshoot PowerShell scripts to automate administrative tasks and improve operational efficiency

Support & Operations

• Provide 2nd and 3rd level support by resolving incidents, service requests, and implementing approved changes
• Monitor and manage SLAs and OLAs using defined KPIs to ensure service quality
• Utilize ITSM tools (ServiceNow) to manage incidents, changes, configurations, and service requests

Service Management & Continuous Improvement

• Apply ITIL-based service management processes including Change, Configuration, Asset, Knowledge, Capacity, Event, Availability, and Service Continuity Management
• Contribute to service reporting and continuous service improvement initiatives
• Identify synergies, best practices, and process optimization opportunities

Collaboration & Stakeholder Engagement

• Work closely with business stakeholders and global IT teams to improve service delivery and resolve incidents
• Take ownership of assigned global projects or act as a process owner where required
• Support budget control activities and reporting related to service operations

What will you bring?

Technical Skills & Experience

• Strong experience administering Microsoft 365 and Office 365 services
• Solid understanding of Exchange Online and hybrid Exchange environments
• Hands-on experience with PowerShell scripting (medium level)
• Practical knowledge of Microsoft Teams, OneDrive, SharePoint, and Power Platform (Power Automate, Power Apps)
• Good understanding of email security concepts including SPF, DKIM, DMARC, and Defender policies
• Familiarity with SharePoint security, site configuration, and governance (SPFx knowledge is a plus)

Service Management & Tools

• Working knowledge of ITIL principles (ITIL Foundation preferred)
• Experience using ITSM tools such as ServiceNow
• Ability to monitor, report, and improve service performance using KPIs

Professional & Soft Skills

• Strong analytical and troubleshooting skills with a proactive mindset
• Ability to document configurations, processes, and technical decisions clearly
• Excellent communication and collaboration skills across technical and business teams
• Capability to work independently, take ownership, and handle multiple priorities effectively
• Experience supporting global users and participating in cross-functional projects

Preferred Qualification: Bachelor’s or Master’s Degree (BE / BTech / ME / MTech) in Engineering