Merchandising Manager

What You'll Do

• Lead the execution of in-app merchandising directive; ensure key brand and product

• messages are delivered through compelling, on-brand shopping experiences that align
• with broader marketing channels (lifecycle, social, and paid media).

• Develop and implement merchandising strategies tailored to distinct customer

• segments with a focus on navigation, content structure, and feature placement that
• drive discovery and engagement.

• Collaborate cross-functionally with integrated marketing, creative, brand, business

• analytics, product, support, and sales teams to align on merchandising initiatives and
• influence decisions through a data-driven, collaborative approach.

• Analyze business performance to identify trends, surface insights, and guide

• merchandising and pricing optimizations that drive growth and improve user
• experience.

• Define and track core merchandising and content KPIs to evaluate strategy

effectiveness, inform future decisions, and ensure consistent reporting

• Lead A/B testing strategies to experiment with and refine content, placement, and user

journeys; drive continuous performance improvement across the app experience.

Who You Are

• ● A relevant degree or comparable formal training, certification, or work experience
• ● 5+ years experience in website or app merchandising or similar roles within a fast-paced
• environment; proven experience identifying opportunities to find efficiencies throughout
• the customer journey that impact the user experience and growth

Skills You Have

• ● Strong analytical acumen with cross-functional leadership ability; ability to
• develop respectful influencing strategies to leverage support from
• cross-functional stakeholders
• ● Ability to focus on and improve customer experience and business performance
• through in-app placement, segmentation, experimentation, and continuous
• optimization; ability to demonstrate a high degree of ownership and
• accountability
• ● Ability to meet tight deadlines and ensure all directives and communications are
• accurate, clear, concise, and consistent with Favor core values
• ● Process and detail-oriented mindset with demonstrated ability to maintain a clear history of changes and documentation
• ● Strong understanding of CMS and how they work; knowledge of Braze,
• Tableau,Contentful or similar tools

Physical & Other Requirements

• ● Sit for an extended period of time
• ● Hand / finger dexterity
• ● Work extended hours