About The Role

Provide high level technical support to Thailand & SEA customers (as and when required).
Installation, Commissioning & Customer Training.
To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.
Identify and implement upgradation/ retrofit opportunity.
Work on long-term relationships with the customer through annual reliability service contracts.
Generate Target revenue.
Collect feedback from customers & share it with the department concerned.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Performs other duties as necessary or assign by Immediate Superior.

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Service Engineer