Senior Project Manager

We are currently looking for a Senior PS Project Manager to support the business in achieving its strategic objectives.

The Senior PS Project Manager leads and directs concurrent Primer projects classified as standard or complex. The individual may also be involved in larger scale programmes supervised by a Programme Manager. This individual should have at least 6 years’ project management experience leading and delivery across business units / functional area

Provide pre-sales support

There is an expectation for the Senior PS Project Manager to engage with the Pre- Sales & Sales teams in order to adequately scope and cost project solutions. The pre-sales scoping of the project would involve the completion of a proposal that includes the detailed task schedule, resource allocation and cost breakdown.

Identify opportunities

During project delivery or client engagement, the Senior PS Project Manager is expected to identify opportunities and influence the sale by conducting a business conversation with the client and positioning Dimension Data’s consulting and professional services offerings.

Manage project delivery

The Senior PS Project Manager ensures that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual will manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s Primer methodology. This includes rigorous project scope control and management of change variations. They also communicate with key stakeholders regarding the status of their projects. Project set-up, resources and operations are efficiently managed, possibly with the assistance of the Project Coordinator or Administrator.

Ensure client satisfaction

The individual manages client satisfaction, commitment and expectations to high service levels and manages escalations adequately. They act as the single point of contact between Dimension Data and the client whilst taking accountability for all escalations relating to the project. These individuals also ensure that the Project team displays the right level of client engagement.

Project team management

The individual needs to be able to lead teams effectively within a matrixed environment. They act as people managers and provide feedback to the relevant line managers. The Senior PS Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role.

Behavioural skills

As corporate citizens they act as role models to the teams. They display assertiveness and act as an example when it comes to client satisfaction. The individual possesses advanced communication, influencing and negotiating ability. They display confidence and the ability to manage large teams of people. They are detail focused with problem solving ability.

Strong business acumen and a good understanding of general technology concepts are required. The individual works towards advanced project management certification. The individual is an expert in project change management. The individual has an excellent understanding of project life cycles, and takes responsibility for all aspects of the projects. The individual will be required to promote project services to both external and internal clients.

What we expect you to do

In this position you will be required to

• Leads and directs concurrent standard or complex Primer projects.
• Engage with stakeholders to take projects from original concept through final implementation.
• Provide pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal.
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manage delivery of the project, including rigorous scope control and change management.
• Ensure client satisfaction and manages escalations, acting as single point of contact to the client.
• Act as people manager and enable project teams to deliver against performance objectives.
• Here's what we are looking for in candidates for this job
• Advanced Degree or relevant project management qualification
• PMP certification
• Prince 2 advantageous

Experience

• At least 8 – 12 years' working experience
• Minimum 6 – 8 years’ project management experience , preferably multi-national technology services environment
• Proven client engagement experience
• Experience managing expectations when balancing alternatives against business and financial constraints