Operations & Sales Executive

Al Gahwa Al Arabiya is looking for a motivated, customer-focused, and results-driven Sales & Operations Executive to manage one of our coffee equipment outlets Name Kafu Solution. This role is ideal for a professional with experience in coffee machine equipment, spare parts sales, and service operations who can effectively lead daily business activities while driving sales growth and operational excellence.

Key Responsibilities

• Manage the day-to-day operations of the outlet to ensure smooth and efficient business performance.
• Drive sales of commercial coffee machines, coffee equipment, accessories, and spare parts.
• Coordinate the repair and preventive maintenance of coffee machines with the technical service team.
• Supervise and support the sales and maintenance teams to achieve operational and sales targets.
• Monitor inventory levels and ensure the availability of products and spare parts.
• Coordinate customer orders, deliveries, installations, and after-sales service.
• Build and maintain strong relationships with customers by providing professional support and timely communication.
• Handle customer inquiries, complaints, and service requests, ensuring prompt and satisfactory resolution.
• Prepare quotations, invoices, sales reports, and operational reports.
• Work closely with suppliers, logistics partners, and internal departments to ensure seamless operations.
• Analyze sales performance, identify business opportunities, and implement strategies to increase revenue and improve branch performance.
• Ensure compliance with company policies, quality standards, and health and safety procedures.
• Continuously improve operational efficiency and customer satisfaction through effective decision-making and process improvements.
• Bachelor's degree or diploma in Business Administration, Sales, Marketing, or a related field.
• 3–5 years of experience in sales and operations, preferably in the coffee machine, coffee equipment, hospitality, or food & beverage industry.
• Strong knowledge of commercial coffee machines, equipment, accessories, and spare parts is highly preferred.
• Experience coordinating machine repair, maintenance, and technical service operations.
• Excellent leadership, organizational, and multitasking abilities.
• Strong customer service, communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office and sales or inventory management systems.
• Ability to work in a fast-paced environment and achieve sales and operational targets.

What We Offer

• Competitive salary based on experience and qualifications.
• Employment visa and benefits as per UAE Labour Law.
• Career growth opportunities
• If you are passionate about sales, customer service, and operational excellence and have experience in the coffee equipment industry, we would love to hear from you.
• Apply now and become part of the Al Gahwa Al Arabiya team!