Retention Agent - UK Desk (Forex Industry)

Job Summary

Hi Tech HR is currently hiring an experienced and goal-oriented Retention Agent to join the UK desk of a dynamic and international Forex brokerage.

This is an exciting opportunity to be part of a fast-paced, client-focused environment where your communication skills and sales expertise will directly impact the growth and retention of a key client base.

We are an international brokerage firm offering diverse investment opportunities across

• Forex
• Stocks
• Indices
• Commodities
• Cryptocurrencies

• On-site | Working Hours: 11:00–20:00 | Full-time
• If you're ready to take your retention career to the next level and work with a leader in the Forex industry — we want to hear from you!
• HiTech HR has License №3942/06.06.2025 for providing HR services.

Your Role

• Manage and grow a portfolio of UK-based clients
• Proactively retain existing clients and onboard new ones
• Identify sales opportunities and convert leads into loyal clients
• Consistently meet or exceed individual sales targets
• Work closely with the marketing team on sales campaigns and strategies
• Monitor market trends and customer feedback to suggest improvements
• Keep CRM systems updated with accurate client interactions
• Minimum 1 years of experience in a Retention position at a Forex company
• Demonstrated ability to meet KPIs and build long-term client relationships
• Solid knowledge of financial markets and trading products
• Excellent English communication, negotiation, and interpersonal skills
• Self-motivated, confident, and performance-driven
• A bachelor's degree is a plus but not mandatory
• Competitive salary package: Base + performance commissions
• Growth and development opportunities within a global company
• Supportive, family-like work culture

Employee perks including

• Multisport card & private health insurance
• Weekly catering
• Team-building events
• Inclusive and dynamic workplace environment