CRM Team Lead

Job Summary

We are looking for a CRM Team Lead to join a leading FinTech company. The role is primarily focused on supervising the CRM back-office team, distributing and monitoring daily tasks, and ensuring smooth, accurate, and timely execution of operational processes. The ideal candidate has previous people management experience in a back-office environment, strong organizational skills, and the ability to maintain high quality standards in a fast-paced setting.

HiTech HR has License №3942/06.06.2025 for providing HR services.

Team Supervision & Task Management

• Lead and supervise the CRM back-office team on a daily basis
• Distribute tasks, monitor workload, and ensure timely completion of assignments
• Track individual and team performance, ensuring adherence to internal processes and KPIs
• Provide guidance, feedback, and ongoing support to team members
• Support onboarding and training of new team members
• Ensure accurate execution of CRM and back-office processes
• Monitor quality, consistency, and compliance of CRM-related activities
• Identify operational issues and propose improvements to workflows and procedures
• Act as the main point of escalation for operational or team-related matters

Coordination & Reporting

• Coordinate with other internal teams (Sales, Compliance, Payments, Customer Support,)
• Communicate priorities, updates, and changes clearly to the team

Requirements

• Prior experience leading or supervising a Back Office team within the FinTech industry
• Background in CRM operations or back-office functions
• Strong organizational and task-management skills
• Experience managing workloads and priorities in a dynamic environment
• Good communication and people management skills
• Attention to detail and problem-solving mindset
• Comfortable working with CRM systems and internal tools

Please send your CV in English.

• A competitive salary and benefits package.
• Thrive in a fast-paced, ever-evolving financial environment.
• Have the opportunity for professional growth and to develop your skills as you advance within the company.
• Be part of an inclusive, team-oriented workplace that fosters collaboration and innovation.
• Benefit from a multi-sport card and additional healthcare coverage.
• Enjoy complimentary snacks, beverages, and a weekly company-sponsored lunch from premium restaurants in Sofia.
• Participate in exciting annual company events.