Quality Analyst

We are looking for a Quality Analys t in Mexico !

Qualifications

• Bachelors degree or equivalent diploma
• 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
• Project management experience to include an understanding of business process improvement methods

Essential Hiring Skills

• B2 level English proficiency and Native language capability
• Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done
• Fluent English is mandatory
• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
• Preferably familiar with the social media industry and content moderation practices;
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Expert familiarity with and quality review in all departments
• Excellent written, verbal, and customer service skills
• Comfortable communicating with all levels of management
• Demonstrated proficiency in multi-tasking and prioritization
• Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Responsibilities

• Auditing deliverables and identifying issues and trends
• Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development