Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time)

• This position is for a Customer Service Agent for the Front Desk department of LA Crystal Hotel. You must be able to speak and write fluency in English and Spanish!
• Due to the uniqueness of our hotel's situation, our Guest Relations will need to have an entire idea of the hotel current operation situation prior to initiating a position.

Main Job Tasks and Responsibilities

• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests, housekeeping needs, engineering needs or tea and restaurant reservations.
• Performs all essential duties of the Front Desk Agent
• Collaborates with employees from Housekeeping, Engineering, and Food & Beverage closely by executing requests accurately.
• Memorize and provide detailed hotel information such as outlet hours of operation, general information, driving directions, etc.
• Maintains good customer relations by keeping informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses on the telephone.
• Record and execute wake-up call requests
• Maintain a personal log of all guest requests to be reviewed by supervisors as necessary
• Maintains a friendly, cheerful and courteous demeanor at all the times
• Performs other duties as assigned, requested or deemed necessary by management.
• Informing front desk clerks of any changes or alterations in work situations
• Assisting guests with concerns and/or complaints, taking the proper measurements to ensure guests' satisfactory
• Issuing and providing guests with compensations and/or relief
• High School Diploma or equivalent.
• Age 21+
• Working on a flexible schedule, hours/days. You may be required to work nights, weekends, overnight and/or holidays;
• Must be able to lift at least 20 lbs and pushing, pulling, bending, stooping, upward reaching or Prolonged periods of standing and or walking
• General knowledge of the Hotel departments, and their functions, and of the services and amenities available at the Hotel.
• Excellent customer service and verbiage skills.
• Ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.
• Strong organizational skills and the ability to multitask using multiple computer-based programs and interfaces.
• Firm understanding of Windows-based computers, proficient typing skill (60+ WPM), and working knowledge of Microsoft Office. The use of telephone PBX equipment, headsets, and radios is also required.
• Yearly paid time off & Vacations
• Complimentary stay at the hotel
• Bonus and perks
• etc.