Lead UX Designer (Financial Services)

• Lead UX Designer - Financial Services
• 📍 Mexico (CDMX or Guadalajara) | Hybrid

We are

Wizeline is a global AI-native technology solutions provider that develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.

With the right people and the right ideas, there’s no limit to what we can achieve.

Are you a fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

We are looking for an Experience Designer (XD) to join our team and help craft end-to-end, omni-channel experiences for B2B2C financial services products. In this role, you will collaborate with cross-functional teams to design user-centered journeys that drive engagement, trust, and measurable business outcomes.

You’ll bring a strong mix of design craft, systems thinking, and business acumen , along with the ability to navigate complex stakeholder environments and translate insights into impactful experiences.

Key Responsibilities

• Lead the design of end-to-end digital experiences across multiple platforms, aligning user needs with business goals.
• Apply human-centered design methodologies to frame problems, co-create solutions, and deliver value across touchpoints.
• Create UX deliverables such as site maps, user flows, journey maps, wireframes, and interactive prototypes .
• Translate user insights, research, and behavioral data into actionable design strategies aligned with KPIs.
• Conduct competitive analysis, stakeholder interviews, and research activities to inform design decisions.
• Collaborate with cross-functional teams including product, engineering, content, legal, and compliance .
• Ensure designs meet accessibility standards (ADA) and regulatory requirements.
• Use tools like Figma and Adobe Creative Suite to design, prototype, and iterate efficiently.
• Facilitate design workshops, critiques, and collaborative sessions to drive alignment and innovation.
• Contribute to the evolution of design systems, best practices, and AI-enabled UX approaches .
• Mentor and guide other designers, fostering a culture of continuous improvement and high-quality design .

Must-have Skills

• 7+ years of experience designing user-centered digital products and experiences.
• Advanced English level (C1+) , with excellent communication skills:
• Comfortable presenting in English
• Able to handle complex conversations and stakeholder interactions
• Strong ability to clearly articulate design decisions and rationale
• Strong portfolio (mandatory) demonstrating:
• End-to-end UX design work
• Business impact and customer growth
• Structured thinking and problem-solving approach

Core Capabilities

• Strong expertise in UX design, interaction design, and systems thinking .
• Proven ability to balance creativity with business strategy and product thinking .
• Advanced skills in wireframing, prototyping, and storytelling .
• Experience working in financial services or regulated environments .
• Ability to collaborate across cross-functional and distributed teams .

Leadership & Communication

• Strong leadership and facilitation skills .
• Ability to energize teams and drive alignment .
• Experience leading creative workshops and design sessions .
• Strong stakeholder management , including influencing without authority.
• Ability to connect design work to both strategic and tactical outcomes .
• Experience mentoring and coaching other designers.

Nice-to-have

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
• Experience contributing to or building design systems .
• Familiarity with accessibility and inclusive design best practices .
• Background in research, content strategy, or service design .
• Experience working in B2B2C or financial advisory platforms .

What we offer

• A High-Impact Environment
• Commitment to Professional Development
• Flexible and Collaborative Culture
• Hybrid Work Model
• Global Opportunities
• A Vibrant Community
• Total Rewards

• *Specific benefits are determined by the employment type and location.
• Find out more about our culture here .