Business Operations Manager

This position serves as a go-to resource between multiple departments, requiring strong interpersonal skills, clear communication, and the ability to build trust across teams. The ideal candidate is approachable, dependable, solution-oriented, and comfortable working with leadership, sales, operations, accounting, and contractors daily.

Essential functions

• Serve as a primary point of contact and internal liaison between multiple departments
• Maintain accurate electronic customer, contractor, and employee records
• Develop, document, and implement Standard Operation Procedure (SOPs)
• Provide operational administrative support, including:
• Customer and Independent Contractor (IC) document creation and management
• Regulatory compliance tracking for clients and Contractors
• CRM system administration and data integrity
• Support new client onboarding by verifying account setup through direct client outreach.
• Ensure all client and contract documentation and billing is accurate, complete, and properly routed to accounting
• Monitor and assist in resolving client and vendor issues in a timely manner
• Submit invoices through construction portals as required
• Prepare and distribute reports and dashboards to support strategic decision-making
• Provide administrative support to the Director of Sales (DOS) and Director of Operations (DOO)
• Support bookkeeping, accounting, and basic HR-related administrative functions
• Manage collections and follow up on outstanding client balances
• Oversee supply orders to ensure accurate billing
• Answer incoming phone calls and route inquiries professionally and courteously
• Perform ad hoc duties and special projects as assigned
• 3-5 years’ experience as a Business Operations Manager
• Demonstrated ability to work cross-functionally with multiple departments
• Strong personality and cultural awareness with a collaborative, team-first mindset
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, Teams, and related programs)
• Prior CRM system experience required
• Experience with bookkeeping and/or accounting
• Working knowledge of Human Resources principle and best practices
• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• High level of discretion and professionalism when handling confidential information
• Client focused, detail-oriented, and solution driven
• Salary Range: $60,000 - $75,000 (based on experience)
• Health Insurance – offered through Blue Cross Blue Shield
• Medical, Dental, Vision, Voluntary Life
• Company paid benefits – Short Term disability, $10,000 life, and Cancer & Hospital plans

Paid Holidays & Vacation time